Privacy policy
ScentHour – Australia
Last updated: 23/10/2026
ScentHour ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit or interact with our website, we may collect:
Personal Information
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Full name
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Email address
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Shipping and billing address
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Phone number
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Payment details (processed securely via third-party providers)
Automatically Collected Information
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IP address
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Browser type
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Device information
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Pages viewed
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Time spent on site
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Referral source
This information may be collected using cookies, tracking pixels and similar technologies.
2. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Communicate with you about your purchase
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Provide customer support
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Improve our website and services
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Send marketing communications (if you opt in)
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Prevent fraud or unauthorised transactions
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Comply with legal obligations
3. Marketing Communications
If you subscribe to our mailing list, we may send you promotional emails about new products, launches and updates.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email.
We do not sell your personal information to third parties.
4. Payment Processing
All payments are processed securely via third-party payment providers (such as Shopify Payments, Stripe or PayPal).
ScentHour does not store full credit card details on our servers.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
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Improve website functionality
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Analyse website traffic
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Personalise your browsing experience
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Deliver relevant advertising
We may use services such as:
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Shopify analytics
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Google Analytics
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Meta (Facebook) Pixel
You can disable cookies via your browser settings, though this may affect site functionality.
6. Disclosure of Information
We may share your information with:
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Payment processors
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Shipping and logistics providers
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Marketing and analytics service providers
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Professional advisers where required
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Government or regulatory authorities if required by law
We only share information necessary for the intended purpose.
7. Data Security
We implement reasonable technical and organisational measures to protect your personal information from:
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Unauthorised access
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Loss
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Misuse
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Disclosure
However, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain personal information only as long as necessary to:
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Fulfil orders
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Provide customer support
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Meet legal, tax and accounting obligations
You may request deletion of your data, subject to legal requirements.
9. Your Rights (Australia)
Under the Australian Privacy Act, you have the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Lodge a complaint if you believe your privacy has been breached
To exercise these rights, contact us using the details below.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
We recommend reviewing their privacy policies separately.
11. International Data Transfers
Some of our service providers may store or process data outside Australia.
By using our website, you consent to such transfers where necessary.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will take effect immediately upon posting to our website.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
ScentHour
Email: support@scenthour.com