Terms of service

ScentHour – Australia

Last updated: 23/10/2026

These Terms of Service ("Terms") govern your use of the ScentHour website and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use this website.

1. Overview

This website is operated by ScentHour. Throughout the site, the terms “we”, “us” and “our” refer to ScentHour.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms, including additional policies referenced herein.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age; or

  • You are using the website under the supervision of a parent or legal guardian

You agree to provide accurate and complete information when making a purchase.

3. Products & Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to:

  • Modify or discontinue products at any time

  • Change pricing without prior notice

  • Refuse or cancel orders at our discretion

If we cancel an order after payment has been processed, you will receive a full refund.

4. Product Descriptions

We aim to ensure all product descriptions, images and specifications are accurate. However:

  • Colours may vary depending on device display

  • Minor variations in packaging or design may occur

  • Product availability is not guaranteed

We do not warrant that product descriptions are error-free.

5. Orders & Payment

By placing an order, you agree that:

  • All information provided is accurate

  • You are authorised to use the selected payment method

We reserve the right to refuse any order suspected of fraud or unauthorised activity.

6. Shipping & Delivery

Delivery timeframes provided are estimates only and are not guaranteed.

ScentHour is not responsible for:

  • Delays caused by postal services or courier providers

  • Incorrect delivery details provided by the customer

  • Lost or stolen packages confirmed as delivered

Risk of loss transfers to the customer once the product has been marked as delivered.

7. Returns & Refunds

Our Returns & Refund Policy outlines your rights and obligations regarding returns.

This policy operates in addition to your rights under the Australian Consumer Law.

8. Intellectual Property

All content on this website, including:

  • Logos

  • Product names

  • Images

  • Text

  • Branding

  • Graphics

is the property of ScentHour and may not be reproduced, distributed, or used without written permission.

Unauthorised use may result in legal action.

9. Acceptable Use

You agree not to:

  • Use this website for unlawful purposes

  • Attempt to gain unauthorised access to systems

  • Interfere with the website’s security or functionality

  • Transmit malicious code or harmful software

We reserve the right to terminate access if these Terms are violated.

10. Limitation of Liability

To the fullest extent permitted by law, ScentHour shall not be liable for:

  • Indirect or consequential loss

  • Loss of profits

  • Loss of data

  • Delays or service interruptions

Our total liability is limited to the purchase price of the product in question.

Nothing in these Terms excludes your rights under the Australian Consumer Law.

11. Product Use & Safety

Customers must use ScentHour products according to instructions provided.

ScentHour is not responsible for:

  • Damage caused by improper use

  • Allergic reactions or sensitivities

  • Use outside intended purpose

If you experience irritation or adverse effects, discontinue use immediately.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described therein.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third parties.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting to this website.

Your continued use of the website constitutes acceptance of those changes.

15. Governing Law

These Terms are governed by the laws of Australia.

Any disputes arising from the use of this website will be subject to the jurisdiction of Australian courts.

16. Contact Information

For any questions regarding these Terms, please contact:

ScentHour
📧 support@scenthour.com